Returns and Cancellations

CANCELLATION POLICY

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

To cancel the order Email us on care@qivi.in

Please Note that the complete order needs to be cancelled. We do not accept Partial order cancellation requests.

REFUND POLICY

Refund is provided for only Prepaid Orders not for COD Orders.

Your refund will be initiated by us within 2 business days of cancellation of the the order

Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks, payment gateways and external couriers (for cheques).